Terms & Conditions

Any booking made with Fernglen Forest Retreat is conditional to the client having fully read and understood the following Terms & Conditions.

Deposits & Full Payments

For direct bookings a 50% deposit of will be taken to secure a booking. An Email will be sent with bank details for direct or internet banking deposit. Full payment is due on arrival.

Cancellation & Refunds

For direct payment (not online) bookings 20% deposit is required, online bookings require a 50% deposit is required to confirm a booking. This deposit is not refundable, but in some circumstances we may be able to transfer or provide a gift voucher. NON attendance – the deposit is forfeit and the remainder of the balance is payable. We regret we are unable to accept cheques on the day of stay, the balance for direct bookings can be paid either by bank transfer or cash. PLEASE NOTE: any refund attracts a $50 handling fee. It is the guest’s responsibility to read all terms and conditions prior to making a booking.

Most cottages have a 2 night minimum booking on weekends. Long weekends and public holidays often require longer. Please check on each property page for associated tariffs.

Check In and Check Out Times

Check in Time is from 2:00pm (1400 Hours)
Check out Time is a generous 12:00pm after bookings given to direct bookings only

Smoking

Fernglen Forest Retreat is a smoke free venue, for the comfort of all guests, smoking is not permitted in any of the cottages. We do offer ashtrays for outside use only.

Children

We welcome children and family stays in all cottages, but please discuss your requirements before choosing the cottage. We have younger children’s DVDs, toys, trampoline, cars, bikes, etc, available to make their stay enjoyable.

Pets

We can accommodate pets by arrangement only, small breeds only and this is to be negotiated. Charges and bond are applicable.

Respect for Neighbours

The Cottages are located in quiet residential areas. Guests must respect the rights of those living in the area by keeping noise levels to an acceptable level particularly at night. Management reserves the right of eviction for disturbing noise levels or annoying behaviour.

The use of the Facilities is for paying guests only there are to be no additional non-paying guests on property without prior consent with owner.

Outdoor Spa Use guests must read spa rules onsite prior to use, no more than 7- 8 people in the spa depending on body weight you must inform the owners if spa water level has dropped below filters

No sleeping on additional sofas other than allocated sofa beds.

While every effort has been made to describe the property accurately, we do not accept responsibility for any differences between the description and the actual property or if the accommodation that you choose does not ‘meet’ your style. To reduce the risk of this happening, please study the pictures and description of the property on the Fernglen Website (www.fernglenforestretreat.com.au), and ask us for details before you book.
If any key, lock, security device or other goods belonging to Fernglen Forest Retreat is lost or damaged, payment to repair/replace the item is the responsibility of the guest.

‘Fernglen Forest Retreat’ may at any time cancel your booking if in our sole discretion there are reasons which require us to do so. If this happens we will give you a full refund of all monies that you may have paid, and we will have no further liability to you.

In the event that a property is not left in a reasonably clean, neat and tidy state upon departure, the guests agree to an excess cleaning charge. For example, cleaning up any excess dirt, mud from floors; all dishes to be cleaned.

It is the guests responsibility to read all terms and conditions prior to making a booking and all items back in their original places; Outdoor Spa left excessively dirty, all furniture to be returned to its original place; spillages are cleaned and any serious stains are reported to us.

When your pet stays (by arrangement only), all mess/hair/fur/excrement etc is to be totally cleaned and removed prior to departure.

In the event that any property is damaged maliciously, or beyond normal wear and tear, or in the event that property belonging to Fernglen Forest Retreat is lost or taken during the course of booking – ‘Fernglen’ reserves the right to charge to the credit card or the method of payment used by the guest for the booking, the reasonable cost for repair or replacement of that property to the guest.

CODE RED FIRE DAYS

During the summer months, we reserve the right to cancel bookings on a ‘Code Red’ or occasionally on ‘Extreme’ fire danger days if it is not safe to come into the area, and you will be contacted prior to your arrival in case of this unusual event.

All guests that leave their accommodation or have been advised not to attend will be issued with a Gift voucher for a future stay.
– Guests currently in-house will be given the option to vacate the property the day before the “Code Red” day
– Guests due to check-in on the “Code Red” day will be called and advised that the accommodation will not be available and the office will be closed